Using the HOPE Self-Service Applicant Portal

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Applicants can check the status of their application, awards and payments through the HOPE Self-Service Applicant Portal. Follow the instructions below to log in and use the portal. 

SELF-SERVICE APPLICANT PORTAL

If you have already created a password for the HOPE Self-Service Applicant Portal, you may log in at any time to check the status of your application, including payment status. If this is your first time using the HOPE Self-Service Applicant Portal, you will need to sign up to create an account. Click on the headings below to get started. If you need help, please contact the HOPE Call Center at (888) 927-5467.

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Step 1: Go to the HOPE Self-Service Applicant Portal and select Sign Up.

screenshot of applicant portal sign-up screen

Step 2: Enter your first and last name, and the email address you last applied with – HOPE would have sent messages to this account. It’s important to use the same email you used when you last applied! If you need help, you can always contact the HOPE Call Center at (888) 927-5467.

Applicant Portal - Sign Up Submit screenshot

Step 3: Check your email address to verify and create a password.

Step 4: Log in again through the HOPE Self-Service Applicant Portal by entering your username and password. You’re ready to reapply!

Use Google Chrome as your Internet browser. If you are experiencing issues, try clearing your browser history.

Always use the same email you used for your previous application to log in to the portal.

If you need help, contact the HOPE Call Center at (888) 927-5467. 

Password Reset

If you forget your login password:

  • Select Forgot Password on the left-hand side of the login page.
  • Enter your email to receive a password reset email.
  • Click once on the password reset link in the email (do not double click) to reset your password. This link can only be used one time.

Common Error Messages

Duplicate: If you receive an error message that says Duplicate Username, this means you have already signed up for the portal. See example below.

Screenshot of Applicant Portal - Duplicate Username Error window

Email Does Not Match: If you receive an error message that says, "The email provided does not match any existing applicant email address in our records or has been used for multiple application records and cannot be linked to your application," contact the HOPE Call Center for help. See the example below.

HOPE Applicant Portal - No Match Error screenshot

Portal “freeze”: If you have tried the tips above and are still having issues, or if you are experiencing a “frozen” sign-up page, contact the HOPE Call Center at (888) 927-5467.

 

  • To check your application or award status after logging into the portal, select the My Awards tab or My Applications tab at the top of the screen.
  • When you click on My Awards, you will see a column called Status.
  • On the My Applications tab, you will see a column called Application Status.
  • Each status has a meaning. Learn more about what to expect as your application moves through the process below. If your questions are not answered in the status explanations below, contact the Call Center at (888) 927-5467.

Ineligible for Partner Review: Based on your answers to the application or reapplication questions, you are not eligible for assistance from HOPE. You should receive an email letting you know the reason for your ineligibility. If you have questions, please contact the Call Center. Ineligible applications will still be reviewed and ineligibility reasons can sometimes be addressed (for example, bad address, bad email address, or a duplicate). Please don’t submit multiple reapplications, unless your information has changed.

Partner Determined Ineligible: This means that your application was determined to be ineligible during the Intake process or afterwards.

Inactive: This means that your application has been closed and is no longer being processed.

Intake: This is the basic status for a submitted application. You have met the basic eligibility criteria based on the answers you provided to the application questions and someone will start reviewing your application soon.

QC Hold: The application is being reviewed by our Quality Control (QC) team to make sure we have all the necessary documents to process your application. Please be patient as this process can take a while.

Hold – Rent Below Median Threshold: You reported that your rent is below a certain amount expected for your county. These files require further review, but it does not mean that you will not receive assistance.

Active: You have been assigned a case manager to help with your file. This person should reach out by email to introduce themselves. Make sure to save their contact information for any questions you may have.

Admin Hold: The application is under review. The fastest way to resolve this status is to supply any documents that are requested by HOPE (such as Proof of Occupancy).

NCORR Payment Review: HOPE has all the documents needed (e.g. uploaded utility bill, LTA signed by both tenant and landlord, landlord W-9, etc.), the award amount is approved, and your award has moved to our accounting department for processing.

Sent for Payment: Accounting has finished processing, approved the award to send, and has passed it to HOPE’s check disbursing vendors.

Paid: This status means that the check has been mailed. While most checks will arrive much sooner, please allow up to 30 days for the check to be received before reporting it as missing. 

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